Returns & Exchanges
Just a heads up, we’re unable to accept returns on custom products, earrings or solid-gold products.
How do I return / exchange my item?
Wrong size? Want a something different? Or just want a refund?
Easy peasy. Just head over to our Return Portal to take care of your return.
Exchange items are accepted up to 14 calendar days after receiving your order for free.
When will I receive my refund / exchange order?
We aim to process your refund within 5 working days from receipt to our warehouse. After we have sent your refund, you will receive a email notification.
Please note it can take a further 5 working days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 5 working days have passed and you have not received the funds.
We aim to ship out your new exchange order within 5 workings days after your return has been received at our warehouse. You will receive an notification with your new order details by email.
How does the Lifetime Warranty work?
DRIPPY is committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases of Gold Plated/Vermeil jewelry. This guarantee entitles you to a one-time replacement for the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.
This Warranty is voided on any user damage issues (i.e: wear and tear, scratches, accidental breakage, water damage, long-term fading etc.). The shipping and handling fees are not included in all Warranty Replacements.
During these warranty periods, if a defect arises in the product and it is deemed by DRIPPY to be a manufacturer's defect, follow the instructions for returning the product.
DRIPPY will, at its option, to the extent permitted by law, either
- repair the product using new or refurbished parts
- replace the product with a new product that is equivalent to the product that is to be replaced
- refund to you all or part of the purchase price of the product
DRIPPY shall have no obligation to repair, replace, or refund until the defective product is returned to our warehouse. A replacement product assumes the remaining warranty of the original product. When a refund is given, the returned product becomes DRIPPY's property.
Obtaining Warranty Service
For specific instructions about how to obtain warranty service for your DRIPPY product, or questions of whether your product is covered, please contact our customer service. Our customer service may be reached by emailing firstname.lastname@example.org.
Exclusions and Limitations
This Limited Warranty applies only to solid gold and vermeil jewelry products manufactured by DRIPPY. This Limited Warranty does not apply to damage caused by
- wear and tear
- use of non-DRIPPY products
Do not expose your DRIPPY jewelry to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:
- liquid silver polish
- hot tubs
- salt water
- showers / baths
Do not sleep in the jewelry. Please refer to the cleaning and care instructions for additional information on caring for and protecting your DRIPPY product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your DRIPPY product.