Netherlands & Belgium: 

• Express Shipping: Next-Day Delivery for orders placed before 23:59
• Price: €4,95 (Free for orders from €75)

Germany: 

• Express Shipping: 1-2 Business Days
• Price: €4,95 (Free for orders from €75)

France: 

• Express Shipping: 1-3 Business Days
• Price: €4,95 (Free for orders from €75)

Rest of Europe: 

• Express Shipping: 2-5 Business Days
• Price: €9,95 (Free for orders from €75)
  

All shipments are tracked. You will receive your tracking information by email.

• Shipping timelines indicated, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).
• The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.
• Shipping timelines indicated below do not include processing times for your order. For the most accurate delivery date estimates, please refer to the shipping timeline at checkout. 

Looking for the status of your order? You can look up the status of your order the via your DRIPPY account. If you don't have an account, no problem. We'll automatically update you by email through the journey. So keep an eye on your inbox.

Status:

• Processing: Your order has been handed over to our team to fulfill. If all items in your order are in-stock, typical processing time is 1 business day
• Shipped: Yeah! Your order has been packed and is on the way to you. You'll receive a tracking number by email to follow your shipment along the way, Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.

Need help? As always, feel free to reach out to us via our socials, email (info@drippy.amsterdam) or right here

Our team works hard to get your order dispatched as quickly as possible, and so we’re unable to guarantee any cancellation requests or changes to your order. Please reach out to our Customer Care Team and we will do our best to support you.

Need help with locating your order or shipment? As always, feel free to reach out to us via our socials, email (info@drippy.amsterdam) or right here should you have any questions.

Our team will make sure to get things sorted out for you within 24-48 hours.

Wrong size? Want a something different? Or just want a to return your item?

Easy peasy. Please request your return or exchange through our Returns Portal right here.

We'll take care of it and let you know what's next.

We want you to love your jewelry as much as we loved designing, creating & wearing it. That’s why, if you’re not completely happy with it, we’ll give you a full refund. All we ask is that it’s returned to us in its original condition with all original packaging, within 14 days of delivery.

Please note that return shipping costs are not covered and we do not provide a return label.

After your return arrives, we’ll put it through a quality control check. If it’s all clear, your refund or exchange will be processed within about 14 days. We’ll keep you updated via email so you’re always in the know.

Please note, it might take a few extra days for the refund to reach your bank or payment method.

Questions or need help? Shoot an email to our support at info@drippy.amsterdam.

Sure thing! Just ask for your return or exchange right here.

Our team will jump right on it and take care of all the details.

In this case it's best to contact our Returns Support at info@drippy.amsterdam with your order number and exchange / return request.

Our team will make sure to check what we can do for you.

Just a heads up, we’re unable to accept returns on custom / made-to-order items or earrings.

DRIPPY is committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases of Gold Plated/Vermeil jewelry. This guarantee entitles you to a one-time replacement for the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value. 

This Warranty is voided on any user damage issues (i.e: wear and tear, scratches, accidental breakage, water damage, long-term fading etc.). The shipping and handling fees are not included in all Warranty Replacements.

During these warranty periods, if a defect arises in the product and it is deemed by DRIPPY to be a manufacturer's defect, follow the instructions for returning the product.

DRIPPY will, at its option, to the extent permitted by law, either

• repair the product using new or refurbished parts
• replace the product with a new product that is equivalent to the product that is to be replaced

DRIPPY shall have no obligation to repair or replace until the defective product is returned to our warehouse. A replacement product assumes the remaining warranty of the original product. When a refund is given, the returned product becomes DRIPPY's property. Lost or stolen items are not eligible for our Lifetime Warranty program.

For specific instructions about how to obtain warranty service for your DRIPPY product, or questions of whether your product is covered, please contact our customer service. Our customer service may be reached by emailing info@drippy.amsterdam.

This Limited Warranty applies only to jewelry products manufactured by DRIPPY. This Limited Warranty does not apply to damage caused by

• wear and tear
• accident
• abuse
• misuse
• misapplication
• use of non-DRIPPY products

Do not expose your DRIPPY jewelry to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:

• liquid silver polish
• pools
• hot tubs
• salt water
• spas
• showers / baths

Do not sleep in the jewelry. Please refer to the cleaning and care instructions for additional information on caring for and protecting your DRIPPY product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your DRIPPY product.

We use real 18k Yellow Gold or Rhodium/Palladium Plating on our jewellery.

Our base metals include 925 Sterling Silver, 316L Surgical Grade Stainless Steel and Brass.

All of our jewelry is put through rigorous testing before, during and after production to ensure the highest level of quality and durability.

Jewellery should be kept dry. If your jewellery is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewellery with rubber products. Always remove your jewellery when applying colognes, perfumes or other chemical products. Chlorine, especially at elevated temperatures, can permanently damage or discolour your gold jewellery. Gently clean your gold or vermeil jewellery with a soft polishing cloth.

Our gold plated products are finished using the same quality specifications as our vermeil jewelry. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.