Frequently Asked Questions
Netherlands: Next-Day (before 22:00)
Germany, Belgium: 1-2 Days
France: 1-3 Days
Rest of EU: 2-5 Days
Custom Items / Made to order: Estimate is 2-4 weeks for delivery, depending on your location and the demand.
Express Shipping is for free on orders over €75
All shipments are tracked. You will receive your tracking information by email.
You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send us a mail to firstname.lastname@example.org so we can help you out.
Please send an email to: email@example.com. Our customer support team will help you out and will make sure you will get your order!
Please send an email to: firstname.lastname@example.org. Our customer support team will help you out and will make sure you will get sorted out!
RETURNS & EXCHANGES
Wrong size? Want a something different? Or just want a to return something? Easy peasy.
Just head over to our Return Portal to take care of your return.
Exchange items are accepted up to 14 calendar days after receiving your order for free.
We aim to process your refund within 5 working days from receipt to our warehouse. After we have sent your refund, you will receive a email notification.
Please note it can take a further 5 working days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 5 working days have passed and you have not received the funds.
We aim to ship out your new exchange order within 5 workings days after your return has been received at our warehouse. You will receive an notification with your new order details by email.
DRIPPY is committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases of Gold Plated/Vermeil jewelry. This guarantee entitles you to a one-time replacement for the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.
This Warranty is voided on any user damage issues (i.e: wear and tear, scratches, accidental breakage, water damage, long-term fading etc.). The shipping and handling fees are not included in all Warranty Replacements.
During these warranty periods, if a defect arises in the product and it is deemed by DRIPPY to be a manufacturer's defect, follow the instructions for returning the product.
DRIPPY will, at its option, to the extent permitted by law, either
- repair the product using new or refurbished parts
- replace the product with a new product that is equivalent to the product that is to be replaced
- refund to you all or part of the purchase price of the product
DRIPPY shall have no obligation to repair, replace, or refund until the defective product is returned to our warehouse. A replacement product assumes the remaining warranty of the original product. When a refund is given, the returned product becomes DRIPPY's property.
For specific instructions about how to obtain warranty service for your DRIPPY product, or questions of whether your product is covered, please contact our customer service. Our customer service may be reached by email@example.com.
This Limited Warranty applies only to solid gold and vermeil jewelry products manufactured by DRIPPY. This Limited Warranty does not apply to damage caused by
- wear and tear
- use of non-DRIPPY products
Do not expose your DRIPPY jewelry to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:
- liquid silver polish
- hot tubs
- salt water
- showers / baths
Do not sleep in the jewelry. Please refer to the cleaning and care instructions for additional information on caring for and protecting your DRIPPY product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your DRIPPY product.
Drippy will replace or repair this item should you experience any defects in craftsmanship or breakage.
EASY RETURNS & EXCHANGES
Didn't fit? - No problem! You can always return or exchange. We offer a 14 day returns or exchange policy if you are not happy with your order for whatever reason.
Our team is here to help.
We use real 18k Yellow Gold or Rhodium/Palladium Plating on our jewellery.
Our base metals include 925 Sterling Silver, 316L Surgical Grade Stainless Steel and Brass.
All of our jewelry is put through rigorous testing before, during and after production to ensure the highest level of quality and durability.
Jewellery should be kept dry. If your jewellery is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewellery with rubber products. Always remove your jewellery when applying colognes, perfumes or other chemical products. Chlorine, especially at elevated temperatures, can permanently damage or discolour your gold jewellery. Gently clean your gold or vermeil jewellery with a soft polishing cloth.
Our gold plated products are finished using the same quality specifications as our vermeil jewelry. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.