What we cover, and how to claim it

Warranty & care

Every Drippy piece is made to last. If something goes wrong because of how it was made, we fix it, for as long as you own the piece. Our lifetime warranty covers manufacturing defects on every piece bought from drippy.amsterdam.

What the warranty covers
  • A clasp or lock that breaks or stops closing during normal wear.
  • Links, rings or solder points that come apart during normal wear.
  • A stone that falls out because the setting was faulty. We check this on your photos: if the prongs are intact and not bent, it counts as a defect.
  • Plating that peels or flakes off in pieces within 2 years of delivery.
  • A piece that arrives damaged or does not match what you ordered. Tell us within 14 days of delivery.
What the warranty does not cover
  • Fading, darkening or colour change of the plating over time. This is normal wear and depends on how often and how you wear your piece.
  • Natural tarnish on 925 sterling silver. You can clean it with a silver cloth.
  • Scratches, dents, bends and other signs of normal wear.
  • Damage from force, a fall, a knock, getting caught, or pulling on the piece.
  • Stones lost from a knock or from prongs that have been bent.
  • Damage from chlorine (pools, hot tubs), cleaning products, perfume, or polishing with abrasive products.
  • Pieces that were repaired, resized or changed by someone else.
  • Loss or theft.
  • Free gifts and pieces bought outside drippy.amsterdam.
How to make a claim
  1. Send us your order number, a clear photo or short video of the fault, and a short description. Email info@drippy.amsterdam or reply to your order email.
  2. Got the piece as a gift? Ask the giver for the order number, or send us their name and email address and we will find the order.
  3. We answer within 2 working days. Sometimes we ask you to send the piece back. If so, we send you a free return label.
  4. If we approve your claim, we send you the same piece for free, once per piece. If it is sold out, you choose a piece of the same value or store credit.

The warranty includes one free replacement per piece.

Not covered? We still help.

If your claim falls outside the warranty, you get 35% off a new piece of your choice.

Care, about 20 seconds a month

Wipe it. Use a soft, dry cloth after the gym, the sea or a night out. Salt and sweat are the two things that dull a finish fastest.

Store it in the pouch. Pieces rubbing against each other in a drawer is what causes most scratching.

Take it off for chlorine pools, hot tubs, harsh cleaning products and heavy lifting with a bar in your hand.

You do not need to take it off for the shower, rain, the sea or sport. Every piece is water, sweat and heat resistant.

Your legal rights

This warranty comes on top of your legal rights as a consumer, never instead of them.