FAQ – Drippy Amsterdam

Cubic Zirconia (CZ) is a diamond alternative with many of the same qualities as a diamond. At DRIPPY we only use the highest grade of CZ stones (AAAAA) to make sure all pieces look like the real deal.

The nice part about these "diamonds" is, that they are lab made. As it's hard to prove if real diamonds are mined in an ethical way, we think it's better to be save than sorry.

Returns or exchange items are accepted up to 14 calendar days after receiving your order.

Want to return something?
Just email us at info@drippy.amsterdam or send a DM through our Instagram with your order number and the reason for returning & we will set you up for returning!

Do I need to pay for the return?
We have free returns with Paypal. Didn’t pay with paypal? Then are you responsible for the return costs.

Want to return shipping refunded when you used PayPal on our website? Just click here to activate the Paypal Service.

Got Questions? Just contact us at through one of the options below. We are happy to help

We are so sorry to hear you have received a faulty item! Please send us the following info:

Your Order NumberItem NamePhotos that show:

Product fault as clearly as possible

Full-length photo of the item

The Drippy Box & Packaging

There is no need to send your faulty item back to us; it could delay the resolution time.

If your item was damaged on delivery, please get in touch with us within 7 days with photographic evidence so that we can get it sorted for you.

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

Changing the item or sizeDelivery/billing addressAdding items to your orderShipping method

There is a 1-hour window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button.

After 1 hour, it is too late to cancel the order and you’ll need to follow our returns process. Check it out here.

If you don’t have a customer account, we’re unable to cancel the order for you. However, you can try to cancel it my messaging us.

*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.

Got a Drippy account?

Easy Peasy! Log into your account through the online store, check out the fulfillment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here.

I don’t have a Drippy account yet

As soon as your order has been fulfilled, you’ll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 2-3 days to be dispatched.

Question about the delivery?

No problem! Just contact us through one of the channels

Netherlands: 1 day (Before 22:00, next day delivery)

Germany, Belgium, Austria: 1-2 business days

Denmark, Luxembourg, Slovenia: 1-2 business days

Rest of EU: 2-5 business days

United Kingdom: 4-8 business days

USA: 4-8 business days

Norway, Switzerland: 4-12 business days

Rest of the World: Priority Shipping: 3-5 business days

Back-order (EU): 4-12 business days

Back-order (Worldwide): 4-15 business days

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