RETURNS POLICY

Returns or exchange items are accepted up to 14 calendar days after receiving your order. Just sent the product back in its original condition and without the previously used postage labels.

Check the “How to I return/exchange my items?” info for further instructions

 

CAN I EXCHANGE MY ITEMS?

Exchange items are accepted up to 14 calendar days after receiving your order for free.

Want to exchange something?

Easy peasy. Just email us at info@drippy.amsterdam or send a DM through our Instagram with your order number and the reason for returning & we will set you up for returning!

 

HOW DO I RETURN MY ITEMS?

Returns or exchange items are accepted up to 14 calendar days after receiving your order.

Want to return something?
Easy peasy. Just email us at info@drippy.amsterdam or send a DM through our Instagram with your order number and the reason for returning & we will set you up for returning!

Do I need to pay for the return?
We have free returns with Paypal. Didn’t pay with paypal? Then are you responsible for the return costs.

Want to return shipping refunded when you used PayPal on our website? Just click here to activate the Paypal Service.

Got Questions? Just contact us at through one of the options below. We are happy to help

 

I HAVEN'T RECEIVED MY ORDER

Depending on the service & country you’re returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

 

RECEIVED AN FAULTY ITEM?

We are so sorry to hear you have received a faulty item! Please send us the following info:

  • Your Order Number
  • Item Name
  • Photos that show:
    1. Product fault as clearly as possible
    2. Full-length photo of the item
    3. The Drippy Box & Packaging

There is no need to send your faulty item back to us; it could delay the resolution time.

If your item was damaged on delivery, please get in touch with us within 7 days with photographic evidence so that we can get it sorted for you.

 

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